Privacy Policy

Planet Sun Customer Privacy Notice

1. Introduction

Planet Sun (“we,” “us,” or “our”) is committed to protecting and respecting your privacy. This Privacy Notice explains how we collect, use, store, and protect your personal data when you visit our salon, use our services, or interact with us.

2. What Personal Data We Collect

We collect and process the following personal information:

• Identity Information: Full name, date of birth
• Contact Information: Address, telephone number, email address
• Health & Skin Information: Skin type, skin conditions (where relevant for safety purposes)
• Marketing Preferences: Consent for receiving promotional offers, updates, and exclusive salon deals via email and/or SMS

We collect this data to ensure the safe and effective provision of our services and to comply with legal obligations.

3. How We Use Your Personal Data

We use your information for the following purposes:

• To provide safe and personalized tanning services
• To maintain customer records for appointment scheduling and service history
• To comply with legal and regulatory requirements (e.g., health and safety regulations)
• Marketing communications (with your consent) – To send promotional offers, exclusive discounts, and updates about our services via email and/or SMS

4. Marketing Preferences & Communications

We will only send you marketing materials if you have provided explicit consent. You can choose to receive:

Email Marketing – Special promotions, loyalty rewards, and updates about our services.
SMS Marketing – Appointment reminders, exclusive discounts, and time-sensitive offers.

Managing Your Marketing Preferences

You can manage your marketing preferences at any time by:

• Clicking the unsubscribe link in any marketing email
• Replying STOP to any SMS marketing message
• Contacting us at info@planetsun.co.uk
• Updating your preferences at the salon

We do not sell or share your data with third parties for marketing purposes.

5. Data Retention – How Long We Keep Your Data

We retain your personal data only for as long as necessary for the purposes outlined in this Privacy Notice.

• Active Customers: Your data will be retained while you have an active account with us.
• Inactive Customers: If you do not use our services for a period of 2 years, your data will be securely deleted unless required for legal, tax, or regulatory purposes.

If you wish to have your data deleted sooner, you can request this at any time by contacting us at info@planetsun.co.uk

6. Lawful Basis for Processing

Under the UK GDPR/EU GDPR, we process your data based on:

• Contractual necessity – To provide our services to you.
• Legal obligations – To comply with health and safety regulations.
• Legitimate interests – To manage and improve our services.
• Explicit consent – For processing health-related data and sending marketing communications via email or SMS.

7. How We Store and Protect Your Data

Your personal data is securely stored on our salon management system, which is protected with appropriate security measures. We retain your data only for as long as necessary to fulfil the purposes outlined in this notice or as required by law.

8. Who We Share Your Data With

We do not sell, rent, or trade your personal information. However, we may share your data with:

• Regulatory authorities, if legally required.
• Service providers who assist in managing our booking and customer management systems (under strict data protection agreements).

• Our website is hosted by IONOS, and any personal information (PII) collected through this website is securely stored on IONOS servers located in Germany. We have ensured that appropriate security measures are in place to protect your data in compliance with UK GDPR and EU GDPR.
• By using our website, you acknowledge that your personal data may be processed and stored within Germany, and we ensure that it is handled securely and in accordance with applicable data protection laws.

9. Your Rights Under GDPR

As a customer, you have the following rights regarding your personal data:

• Access – Request a copy of the data we hold about you.
• Correction – Ask us to correct inaccurate or incomplete data.
• Erasure (“Right to be Forgotten”) – Request deletion of your data, subject to legal requirements.
• Objection – Object to the processing of your data in certain circumstances.
• Data Portability – Request transfer of your data to another service provider.

To exercise your rights, please contact us at info@planetsun.co.uk

10. Data Transfers

Your personal data is stored within the UK/EU, and we do not transfer your data outside these regions. If such transfers occur in the future, we will ensure appropriate safeguards are in place.

11. Contact Us

If you have any questions about this Privacy Notice or how we handle your data, please contact:

📧 Email: info@planetsun.co.uk
📍 Address: 11 Lenamore Business Park, Derry, BT48 8NA
📞 Phone: 07514612426

If you believe your data protection rights have been violated, you have the right to lodge a complaint with the UK Information Commissioner’s Office (ICO) or your local EU Data Protection Authority.